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FAQ

CAN I CANCEL MY ORDER?

 

Yes. Orders can be cancelled within 48 hours of being placed as long as the order has not already shipped, keep in mind some orders ship within 24 hours. After that time the standard return or exchange policy applies.

DO YOU OFFER FREE SHIPPING?

 

Yes we offer free domestic standard shipping for all US orders. If you need your item faster we do offer Expedited and Overnight shipping options.

HOW SOON WILL MY ORDER SHIP?

 Order processing time can vary. We do our best to stock all of the popular items so that we can ship them within 24 hours, however with the large selection we offer it is impossible to stock every frame in our warehouse. 


 We know you want to receive your product quickly and we do our best to get orders shipped ASAP. 

DOES MY PURCHASE COME WITH A WARRANTY?

 

All of our products come with a 12 month manufacturer's warranty.

If you think your frame qualify for a warranty return, please contact our customer service department so we can assist you.

What is covered under warranty? 

Frame Warranty:
The frame warranty covers manufacturing defects but not damage induced by the wearer or due to excessive conditions such as heat, moisture, breakage, etc. There is no scratch warranty on sunglass lenses.

WHAT SHOULD I KNOW ABOUT INTERNATIONAL ORDERS?

 Orders shipped outside of the United States may be subject to import taxes, customs duties and fees billed by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are billed once a shipment reaches the recipient's country. Additional charges for customs clearance must be paid by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information.